How Can We Help?​

You will receive your order in about 4-5 days.

We ship the same day all orders placed by 1 pm; otherwise, the following working day.

Yes, delivery is discreet. We do not put on the packaging any information about the content. Nobody except you will know what is inside the package.

Send us an email at help@patris-health.com that you want to return or exchange the ordered items, and we will find the optimal solution.

Registered users
If you placed an order as a registered user, log in to your user account and under tab “Addresses” change your shipping address.

Non-registered users
If you placed an order as a guest (did not register for an account), please send us your request to change the shipping address by email at help@patris-health.com.

Registered users
If you placed an order as a registered user, log in to your user account and under tab “Addresses” enter a correct shipping address.

Non-registered users
If you placed an order as a guest (did not register for an account), please send us your request to change the shipping address by email at help@patris-health.com.

Registered users
If you placed an order as a registered user, log in to your user account and under tab “Orders” track the status of your order.

Order already shipped?
You will receive a tracking number and a link to track the shipment by email at the email address you used with your order.

Non-registered users
If you placed an order as a guest (did not register for an account), please send us your request for order status by email at help@patris-health.com.

Send us an email at help@patris-health.com or use a contact form on this page.

Our customer support is available 24/7. We will respond to your request within 12 hours.

We currently only ship to EU countries and the UK.

If we have all items in stock, we will ship them in one package.

If a particular item is not in stock, we will communicate this to you before we ship.