Frequently asked questions

Patris Health is a European brand of self-tests for use at home. More than 300,000 people have used our tests. The tests are distributed in the EU by PATRIS d.o.o.; the full company details are on the Imprint page.

All 16 self-tests are made in France, where rapid tests have been made since 1991. Production follows ISO 13485, the international quality standard for medical devices.

Yes. Every test is a CE-marked in-vitro diagnostic medical device for self-testing. The CE certificate was issued by notified body 0483, an independent body. You find the number next to the CE mark on the box.

In their evaluation studies the tests agreed with the laboratory reference method in 89 to 100 % of cases, depending on the test. The figure for every test is in the table on the How it works page and on each product page.

A self-test is a screening test. False positive and false negative results are possible, which is why a doctor confirms the result.

Most of our tests are of a type that professionals have used for more than ten years. The version you buy is made for self-testing: everything you need is in the box, and the instructions are written for use at home.

Yes. Every product page has an “Instructions for use” button that opens the full instructions for that test.

The Patris Health promise applies: write to us and we replace the test or refund the purchase price. It applies whenever the test was performed as the instructions describe. You do not send anything back.

Show your doctor the result and the instructions for use. A self-test is a screening test; your doctor decides which further tests are needed.

The expiry date is printed on the box and on the foil pouch. Store the test between 4 and 30 °C and do not freeze it.

Yes. Write to help@patris-health.com and our team replies within 12 hours, usually sooner. You can also call +386 30 347 400 (in English).

You take a small sample yourself, add it to the test and read the lines in the result window after a few minutes. The How it works page shows the four steps with pictures.

Eleven tests use one drop of blood from the fingertip. The others use urine, stool or a throat swab. The How it works page lists the sample for every test.

Massage the finger towards the tip for 10 to 15 seconds, then press the lancet against the side of the cleaned fingertip. The lancet is automatic and the needle retracts after use. The kit contains a second lancet and pipette as spares.

A faint test line still counts as a line. On most tests the intensity of the colour does not matter. The kidney test is the exception: there the strength of the two lines is compared.

It depends on the test. On most tests two lines mean the marker was found and one line at C means it was not. Five tests are read differently, for example the iron deficiency test, where one line means ferritin is low. Each product page and the instructions show the result pictures for that test.

The result is invalid, whatever else is showing. Repeat with a new test. The Patris Health promise covers it: write to us and we replace the test or refund it.

See your doctor and show the result. Each product page explains what the result means, what it does not mean and what to do next.

A negative result does not rule out an illness. If the symptoms continue, see your doctor.

Some tests are not suitable for young children. Each product page and the instructions state the age limit. An adult always performs the test.

Some medicines affect some tests. The instructions for each test list them. Read them before you test, and ask your doctor or pharmacist if you are not sure.

Some circumstances affect the result: for example intense exercise or fever before the kidney test, menstruation during the FIT test, or a gluten-free diet before the coeliac test. The instructions list them for each test.

After use, all components can go in household waste.

Order before 12:00 on a working day and your order is dispatched the same day. From then, standard delivery takes 3 to 4 working days and express delivery 1 to 2 working days.

Standard delivery costs 4.16 € plus VAT and express delivery 6.71 € plus VAT. On orders from 70 €, express delivery is free. VAT depends on your country, so the exact amount is shown at checkout. Details are on the Delivery and payment page.

We deliver within the European Union. The countries are listed on the Delivery and payment page.

No. We do not dispatch on Saturdays, Sundays or public holidays. An order placed on Friday after 12:00 leaves on Monday.

When your parcel is handed to the carrier, you receive an e-mail with the tracking number and a link to follow the parcel.

No. The outer packaging carries no product name, no logo and no indication of the contents. The sender shows as PATRIS d.o.o.

Check the tracking link in your dispatch e-mail first. If it shows no movement, or the delivery time has passed, write to help@patris-health.com with your order number and we follow it up with the carrier.

Write to help@patris-health.com straight away with your order number. If the order has not been dispatched yet, we change the address.

Yes, as long as it has not been dispatched. Write to us with your order number. After dispatch, the 90-day return applies.

Yes, if everything is in stock. If something is not, we tell you before we ship.

The product page shows when a test is out of stock. Write to us and we tell you when it is back.

Check your spam folder first. If it is not there, write to us with the name and e-mail address you used and we check the order.

By card (Visa, Mastercard or American Express), with Klarna, or with iDEAL | Wero, Bancontact or EPS. The methods available in your country are shown at checkout.

Yes. Every payment is processed by Stripe. We never see or store your card number.

Yes. The price you see includes the VAT of your country. Because VAT rates differ, the price can differ slightly from one country to another.

Yes. You receive the invoice by e-mail.

Enter your valid VAT number at checkout and the VAT is removed from the order.

Try again or choose another payment method. If the amount was taken but you received no confirmation, write to us with the time of the payment.

Yes, within 90 days. The test must be unused and in its original packaging, and you get your money back. Write to help@patris-health.com first and we organise the return, free of charge for you. Details are on the Returns and refunds page.

No. A return must be unused. If an opened test gave no valid result, the Patris Health promise applies: we replace it or refund it, and you send nothing back.

Send a photograph to help@patris-health.com with your order number and we send you a new item.

Write to us with your order number and we arrange the exchange.

When your return arrives and has been checked, we confirm it by e-mail and refund the amount to the payment method you used. The refund is made within 5 days after we have reviewed and clarified your case. If you tell us within 14 days of receiving your order that you are returning it, the delivery charge is refunded too; for express delivery, the amount of our least expensive delivery option. After 14 days, the delivery charge is not refunded.

Write to us first. We organise the return, free of charge for you, and send you the instructions, so that your parcel can be matched to your order.

No. You can order as a guest. With an account you can see your past orders.

During checkout, or on the My account page.

Use the “Lost your password?” link on the My account page. You receive an e-mail to set a new one.

We use your details to process and deliver your order and to answer your questions. The privacy statement explains this in full.