We aim to process all orders as quickly as possible. Please note that if you place the order before 1 p.m., we will ship it the same day; otherwise, we will ship it the next working day.
Please be aware that we do not ship on public holidays, Saturdays, and Sundays.
Delivery options
Delivery is free for orders over 50 € (we ship via Standard).
We offer two delivery options: Standard and Express.
Standard delivery
- Delivery time: 3-5 working days
- Cost: 4.16 € + VAT (varies based on your country of residence)
- Courier: General Logistic Systems (GLS)
Express delivery
- Delivery time: 1-2 working days
- Cost: 11.60 € + VAT (varies based on your country of residence)
- Courier: UPS (sometimes DHL)
Payment methods
Rest assured, your payment security is our top priority. We offer a variety of secure payment methods, and we never collect any payment data from our customers.
Credit card transactions are securely processed directly by Stripe, ensuring your financial information is protected.
- Credit and Debit cards (Mastercard, Visa, American Express, Discover, JCB, Diners Club).
- Klarna (popular “buy now – pay later” method in Europe)
- Sofort (popular in Germany, Austria, and Switzerland)
- iDeal (popular in the Netherlands)
- Bancontact (popular in Belgium)
- EPS (popular in Austria)
- Giropay (popular in Germany)
- Direct bank transfer (SEPA)
If you have any questions regarding delivery options or payment methods, please feel free to contact us via email at help@patris-health.com or by phone at +386 30 347 400 (English only).