Orders and help

Delivery and payment

Order before 12:00 on a working day and your parcel leaves the same day. Parcels are delivered from Monday to Friday, in discreet packaging, and you receive the tracking number by e-mail.

When your order arrives Ways to pay

In short

Same-day dispatch: Orders before 12:00, Monday to Friday
Standard delivery: 3 to 4 working days · 4.16 € + VAT
Express delivery: 1 to 2 working days · 6.71 € + VAT
Free express delivery: On orders from 70 €
Saturday and Sunday: No deliveries

No deliveries on Saturday and Sunday

Parcels are delivered from Monday to Friday. On Saturdays, Sundays and public holidays the carriers do not deliver and we do not dispatch. Delivery times are counted in working days, so a weekend in between adds two days.

If you need your order before the weekend: order by Monday 12:00 with standard delivery, or by Wednesday 12:00 with express delivery.

Mon✓
Tue✓
Wed✓
Thu✓
Fri✓
Sat✕
Sun✕

✓ delivery day · ✕ no delivery and no dispatch

Delivery

Delivery options and prices

You choose the delivery option at checkout. Delivery prices are shown without VAT. The VAT of your country is added, and the final amount is shown before you pay. On orders from 70 €, express delivery is free and is the option shown at checkout.

GLS

Standard delivery

4.16 € + VAT

3 to 4 working days
Delivered to your address
Tracking number by e-mail

UPS

Express delivery

6.71 € + VAT

1 to 2 working days
Delivered to your address
Tracking number by e-mail

Free on orders from 70 €

GLS

Parcel Shop pickup

4.00 € + VAT

3 to 4 working days
You choose a GLS Parcel Shop at checkout
You collect your parcel there

Delivery times

When your order arrives

Find the day you place your order. Delivery times are counted in working days, Monday to Friday, from the day the parcel leaves.

You order	Parcel leaves	Standard delivery	Express delivery
Monday before 12:00	Monday	Thursday or Friday	Tuesday or Wednesday
Tuesday before 12:00	Tuesday	Friday or Monday	Wednesday or Thursday
Wednesday before 12:00	Wednesday	Monday or Tuesday	Thursday or Friday
Thursday before 12:00	Thursday	Tuesday or Wednesday	Friday or Monday
Friday before 12:00	Friday	Wednesday or Thursday	Monday or Tuesday
Friday after 12:00, Saturday or Sunday	Monday	Thursday or Friday	Tuesday or Wednesday

If you order after 12:00 from Monday to Thursday, your parcel leaves on the next working day: read the row for the following day. Public holidays are not working days and can add a day. The table shows the usual delivery times of the carriers.

Countries

Where we deliver

We deliver to 22 countries of the European Union. The checkout shows the delivery options for your address.

Austria
Belgium
Croatia
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Portugal
Slovakia
Spain
Sweden

Cyprus, Greece and Malta: express delivery only, with UPS, for 11.60 € + VAT.

If your country is not in the list, write to help@patris-health.com before you order.

Your parcel

Tracking, packaging and changes

Tracking number by e-mailWhen your parcel is handed to the carrier, you receive an e-mail with the tracking number and a link to follow the parcel.

Discreet packagingThe outer packaging carries no product name, no logo and no indication of the contents. The sender shows as PATRIS d.o.o.

One parcelYour items are sent in one parcel when everything is in stock. If something is not, we tell you before we ship.

Wrong addressWrite to us straight away with your order number. If the order has not been dispatched yet, we change the address.

Payment

Ways to pay

Every payment is processed by Stripe. We never see or store your card number.

Credit or debit cardVisa, Mastercard, American Express

KlarnaPay later or in instalments, where Klarna offers it

iDEAL | WeroBank payment, Netherlands

BancontactBelgium

EPSBank payment, Austria

The payment methods available for your country are shown at checkout. All prices are in euro.

Prices include VAT

The product price you see includes the VAT of your country. Because VAT rates differ, the price can differ slightly from one country to another.

Invoice by e-mail

You receive the invoice for your order by e-mail.

Buying for a company

Enter your valid VAT number at checkout and the VAT is removed from the order.

If a payment fails

Try again or choose another payment method. If the amount was taken but you received no confirmation, write to us with the time of the payment.

90-day returns and the Patris Health promise

An unused test in its original packaging can be returned within 90 days and you get your money back. If an opened test gave no valid result, we replace it or refund it, and you send nothing back.

Returns and refunds

Questions

Questions about delivery

Is there delivery on Saturday or Sunday?

No. Parcels are delivered from Monday to Friday, and we dispatch on working days only. An order placed on Friday after 12:00, on Saturday or on Sunday leaves on Monday.

My parcel has not arrived.

Check the tracking link in your dispatch e-mail first. If it shows no movement, or the delivery time has passed, write to us with your order number and we follow it up with the carrier.

Can I change or cancel my order?

Yes, as long as it has not been dispatched. Write to us with your order number. After dispatch, the 90-day return applies.

A test is out of stock. Can I still order it?

The product page shows when a test is out of stock. Write to us and we tell you when it is back.

All questions and answers

A question about your order?

Write to us with your order number and our team replies within 12 hours, usually sooner.

help@patris-health.com
+386 30 347 400 (English)

Last reviewed 6 October 2026