Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, just send us an e-mail at help@patris-health.com
Returns
To return your product, contact us at help@patris-health.com for return instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@patris-health.com and we will arrange the exchange.
The product does not meet my expectations
We understand that you rely on the products you purchase from us to meet your expectations. If for any reason they fail to perform as expected, we don’t expect you to pay. You can keep the product you purchased and receive a full refund. However, we expect you to be honest when requesting a refund, just as we are honest with you.
Need help?
If you have any questions regarding refunds and returns, please feel free to contact us via email at help@patris-health.com or by phone at +386 30 347 400 (English only).